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Return And Replacement Policy

The Stenbok believes in making user-friendly online shopping so you can enjoy complete satisfaction along with the faultless service. That’s why we believe you have every right to have your product checked, and in case of any issue, you can replace it. That’s why we have our 7-days checking & Replacement Warranty.

In case the product is physically damaged or broken upon delivery Our 7-days Replacement and Checking Warranty service provides you with complete peace of mind. You have 7 days, that’s 168 hours, to check your product for any unlikely operational or internal issues. However, you should immediately notify us within 24 hours via email at sales@stenbok.com or via call at +923214919293 so that we can replace your product.

We’ll verify your claim and replace the product for you right away in case you find one, give us a call or email us.

Stenbok replacement policy is valid for the following 2 situations

  • In case you are delivered the wrong product.
  • In case the product delivered to you has some defect or issue.

However, For the replacement of your product, the product should be

  • Undamaged, unused, and in the condition in which it was received.
  • The parcel should contain its original product packaging with its manufacturer’s containers, and documentation, warranty cards, manuals, and all accessories that you received when ordered.
  • None of the items mentioned above, including the product itself, is defaced or marked in any way, shape, or form.

Stenbok has come up with a very unique replacement policy where you can get a free replacement for your used shoe within 100 days of usage. If your shoe gets ripped off because of usage, you can get the brand new pair of the same shoe. Claim won’t be acceptable if any intentional damage is caused to the shoe. For all the genuine complains, where shoes get ripped off due to any manufacturing problem or low level material, Stenbok will send you the same pair shoes (same color and size).

If you would like any further clarification about our return &replacement policy, feel free to contact us at 03235774749 or email us at sales@stenbok.com

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